Frequently Asked Questions
Everything you need to know about your Collective Shoes experience.
What is the processing time for my order?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are clean and free of scuffs to qualify for a full refund.
How do I find my correct size?
Our footwear generally runs true to size. We provide a detailed size guide on each product page with measurements in inches and centimeters to help you find the perfect fit.
Do you offer international shipping?
Yes, Collective Shoes ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your shoes made from sustainable materials?
We are committed to ethical fashion. Many of our collections feature recycled textiles, water-based glues, and responsibly sourced leathers to minimize our environmental footprint.